Dham Clothing
Returns Policy
Last updated: August 2026
Return Window
Generally, we accept returns within 10 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags intact. Individual products may have a different return window — please check the product page for any product-specific return period before placing your order.
How to Initiate a Return
Log in to your account, go to My Orders, select the delivered order, and tap ‘Request Return’. Our team will review your request within 24 hours.
Eligible Items
Most clothing items are eligible for return. Customised, stitched, altered, or sale items may not be eligible unless defective or wrongly delivered.
No Direct Exchange
We don’t currently offer a direct size/colour swap. If you’d like a different size, colour, or item, please raise a return request under the reason that actually applies to your situation (for example, ‘Size doesn’t fit’), and place a new order separately for whatever you’d like instead — there’s no need to wait for the return to complete before ordering again.
Refund Process
Once the returned item is received and inspected, refunds are processed within 5–7 business days to your original payment method. COD orders are refunded via bank transfer. The refund covers the amount you actually paid in cash — see the DC Coins section below for how redeemed coins are handled separately.
Defective or Wrong Items
If you receive a defective, damaged, or wrong item, contact us with at least one clear photo or video of the issue — this is required for these reasons and significantly speeds up approval. We will arrange a pickup, and a replacement or refund will be processed once the item is received and inspected.
Shipping Charge Refund
If you return ALL items from an order (a full return, not a partial one) for one of these reasons: Wrong item received, Damaged / defective product — the original shipping charge is also refunded, in addition to the item price. For all other return reasons (e.g. changed your mind, size, fit), or for a partial return of only some items, the shipping charge is not refunded. The final decision is confirmed after our team physically inspects the returned item.
Coupons & Promo Codes on Returned or Cancelled Orders
If your order is fully returned or refunded, any coupon used on it is released and becomes available for you to use again on a future order — subject to that coupon's own usage limits. The one exception is coupons marked ‘first order only’: these remain valid only until you have received your first delivered order from us. Once you have ever received a delivered order, a ‘first order only’ coupon cannot be used again on a later order, even if that original order was later returned, refunded, or cancelled.
RTO / Failed Delivery — Refund Policy
If our courier is unable to deliver your order after multiple attempts, the package is returned to us — this is called an RTO (Return to Origin). For prepaid orders (any order where payment reached us before dispatch) that had a non-zero shipping charge, the original shipping charge at the time your order was confirmed is non-refundable and will be deducted from your refund. If your order originally qualified for free shipping (i.e. the shipping charge on your order was ₹0), you will be refunded the full order amount — we absorb the shipping cost internally, so there is nothing to deduct. Refunds are processed only after the returned package is physically received and confirmed at our warehouse, not at the moment the courier scan shows 'returning to origin'. For Cash on Delivery orders where payment was never collected by the courier, no refund is needed and no charge applies. For COD orders where cash was already collected before the failed delivery, the original shipping charge (if any) is deducted and the balance is refunded manually by our team.
Gift Orders — Returns & Refunds
Gift orders are subject to the same return window and eligibility rules as regular orders. The return must be initiated by the account that originally placed the gift order (the gift sender), not the recipient. If you received a gift and would like to return it, please contact the sender to initiate the return on their account. Refunds for gift orders are always issued to the original payment method used by the sender — we do not redirect refunds to the recipient. Gift wrapping charges, if any, are non-refundable once the order has been packed.